Returns:
If you absolutely can't live with the handmade piece of pottery purchased from us we will understand your request to return for a refund. Our return policy lasts 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will notify you (email, phone, text, etc.) that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
Should some unforeseen cosmic disturbance, or other delay, interfere with you receiving a refund, please check your selected refund destination account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at gratefuldadpottery@gmail.com.
Sale items
Alas, sale items are sold "as is" and cannot be refunded.
Damaged/Broken items
Please note we insure purchases for the value of items shipped and can (possibly) replace items if they are damaged or broken. Remember that minor imperfections aren't defects, they're part of a unique handmade product and don't affect the functional purpose of the item. If you need to exchange it for the same/similar item, send us an email at gratefuldadpottery@gmail.com and send your item to: Grateful Dad Pottery, 427 SW H Street, Grants Pass OR 97526, United States. If the item purchased is one-of-a-kind, contact us to arrange for a suitable replacement of equal value (if desired). This means we can send photos of what we have and provide an item that will hopefully make you smile as much as the original one.
Return/Refund Shipping
To return your item, mail it to: Grateful Dad Pottery, 427 SW H Street, Grants Pass OR 97526, United States
When returning an item for exchange or refund, you will be responsible for paying the shipping costs. Shipping costs are not refundable. Upon receipt of the returned item we will issue a refund of the purchase price.
If exchanging an item, allow a reasonable amount of time for your exchanged product to reach you. For any updates on this process, contact us at 503.863.7197 or gratefuldadpottery@gmail.com
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
